Privacy policy.

This Privacy Policy (“Policy”) describes how 2sskateboarding.com (“Site” or “we”) collects, uses, protects, and discloses your Personal Information, which recognizes both the right of individuals to protect their personal information and our need to collect, store, use, and disclose personal information for purposes reasonably related to our operations.

This policy is intended to ensure compliance with the requirements of The Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy law.

By using any of this Site’s services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy and the way in which this Site uses Cookies.

This Site is hosted by Squarespace. Squarespace collects personal data when you visit this Site, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this Site and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.


ANALYTICS

SITE ANALYTICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device.

  • Web pages you visited prior to coming to this website.

  • Your IP address.

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES

This Site uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.


CUSTOMER DATA

Personal Information that you submit through the Site may be transferred to countries other than where you live. Squarespace also stores Personal Information locally on the devices you use to access the Site.

ORDER INFORMATION

When you buy something on this Site, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this Site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

FORM BLOCK SUBMISSIONS

When you submit information to this website via webform—for example, signing up for our mailing list—we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google Drive for storage.

FOR WEBSITE VISITORS

This Site is hosted by Squarespace. Squarespace collects personal data when you visit this Site, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this Site, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

BLOG COMMENTS

This Site includes commenting functionality on some pages which enables you to post a comment. This Site collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

  • Your website URL (optional)

This Site includes “likes” functionality on some blog posts which enables you to “like” a post. This Site collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.


EMAILS

ABANDONED CART EMAILS

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout or are logged into your customer account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this Site, where you can pick up where you left off and complete your purchase.

MARKETING EMAILS

If you provide your email address through the subscription box on this Site, we will send you occasional marketing emails with the latest 2S Skateboarding news, including product launches and sales offers. 

You can unsubscribe from these emails at any time by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

ORDER AND ACCOUNT EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 

FONTS

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address


SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:


BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Squarespace Analytics to help us understand how our customers use the Site. You can read more about how Squarespace uses your Personal Information here.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

To learn more about targeted advertising and/or to opt-out, visit the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.


USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which include offering products for sale, processing payments, fulfilling and shipping your order, and keeping you up to date on new products, services, and offers.


RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. Please see the ‘Your Rights’ section below for more information on your right of erasure.


YOUR RIGHTS

When required by PIPEDA, we shall provide to an individual, upon request of the individual: that individual’s personal information, which is under our control; details about how we are using the individual’s personal information; and details about the individuals and organizations to whom the individual’s personal information has been disclosed.

When required by PIPEDA, we shall correct an error or omission in the individual’s personal information and send the corrected personal information to each individual or organization to whom the individual’s personal information was disclosed in the previous one-year period.  If we do not change the personal information as a result of a request, we shall make a notation that a change was requested.

We shall make a reasonable effort to ensure that personal information collected by us or on our behalf is accurate and complete for the purposes for which it is to be used.  We shall protect personal information in our custody or under our control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

As required by PIPEDA, we shall retain personal information for such a reasonable period of time that the individual has a reasonable opportunity to obtain access to it.

As required by PIPEDA, we shall destroy documents containing personal information or remove how the personal information may be associated with a particular individual when the purpose for which the personal information was collected is no longer served by its retention and the retention is no longer required for legal or business purposes.

If you reside in the EU or the UK, you have the right under certain circumstances:

  • to be provided with access to your personal data held by us;

  • to request the rectification or erasure of your personal data held by us;

  • to request that we cease processing your data;

  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);

  • to object to profiling activities based on our own legitimate interests;

  • to object to solely automated processing producing legal or similar effects;

  • to request that your data be transferred to a third party (data portability);

  • to withdraw your consent to our processing of your data (where such processing is based on consent); and

  • to lodge a complaint with the data protection authority in your jurisdiction.

In order to exercise any of these rights (including the right to withdraw your consent), please email info@2sskateboarding.com. We may need to verify your identity before granting access or otherwise changing or correcting your information.

REQUESTS TO PRIVACY OFFICER

An individual shall submit a request in writing to the Privacy Officer if the individual wishes to:

  • have access to that individual’s personal information, which is under our control;

  • have access to details about how that individual’s personal information is being used by us;

  • have access to details about the individuals and organizations to whom the individual’s personal information has been disclosed by us;

  • have access to details about our policies and practices relating to personal information;

  • have access to details relating to the complaint process set out herein; or

  • correct an error or omission in that individual’s personal information.

We will respond to the applicant no later than 30 days after receipt of the request.

COMPLAINTS

An individual wishing to submit a complaint relating to our collection, storage, use, or disclosure of that individual’s personal information may submit a complaint in writing to the Privacy Officer within 30 days of learning of the action complained of (or within such other period of time as is reasonable in the circumstances).

The Privacy Officer shall review complaints, give them and the underlying circumstances reasonable consideration, and provide the individual with a meaningful response within 30 days. This response time may be extended by a maximum of 30 days if:

  • responding to the request within the original 30 days would unreasonably interfere with the activities of our business;

  • we need additional time to conduct consultations; or

  • we need additional time to convert personal information to an alternate format.

If the individual’s complaint is not resolved through the process above, the Privacy Officer shall, upon the individual’s written request, submit the written complaint to another responsible person who shall review the complaint and the Privacy Officer’s response; the individual will be provided with a further, meaningful response within an additional 14 days.

Where required by us for the purpose of satisfying our obligations under this process, the individual shall provide his or her co-operation and assistance to us in our efforts to understand and assess the merits of that individual’s complaint.

We may dismiss a complaint for reasons including (but not limited to):

  • the individual’s failure to raise or pursue the complaint in a timely manner;

  • the individual’s failure to abide by his or her obligations under this process;

  • the absence of merit or reasonableness in the complaint (including frivolous or vexatious complaints); or

  • the fact that the complaint or the proposed resolution is contrary to our obligations under PIPEDA or under any other statute or law.

Except where disclosure is necessary for the purposes of investigating a complaint, responding to the complaint or allegation, implementing a resolution, or as required by law, we shall make reasonable efforts to respect the sensitivity of the situation and to hold in confidence the individual’s identity and/or the nature of the complaint.

This process does not bar or prohibit individuals from accessing their rights in another forum, including under the processes provided by PIPEDA.  Where a complaint is raised in another forum, however, we may halt (or refuse to initiate) any proceedings initiated or pending under this process.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


CONTACT

If you have questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@2sskateboarding.com or by mail using the details provided below:

Attn: Rebecca Pare, Owner (Privacy Officer)
2S Skateboarding
220 – 118 1 Avenue
Cochrane, AB
T4C 1A6
Canada

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

Last updated: January 10, 2022